Return Policy
Parcel Opening Video Required for Returns
At Al-Nishat Jewellery, we take pride in delivering exquisite pieces of jewelry crafted with precision and care. We understand that occasionally, issues may arise. Our return policy is designed to address these concerns while ensuring a seamless and transparent process for our valued customers.
Products Not As Described/Faulty Product/Low-Quality Products
We strive to provide you with jewelry that meets the highest standards of quality. If you receive a product that doesn't match the description, is faulty, or falls short of your expectations in terms of quality, we will gladly accept your return. To initiate this process, please provide a parcel opening video as part of your return request.
Product Quality Not Up to the Mark
Your satisfaction is our priority. If you believe that the received product doesn't meet the high-quality standards we promise, you can request a return. We'll thoroughly assess the issue and work to resolve it promptly.
Customer Responsibility for Return Shipping
While we are committed to ensuring a smooth return process, return shipping costs will be the responsibility of the customer. We recommend using a reliable shipping method with tracking to ensure the safe return of your jewelry.
Shipping Charges for Faulty Products
In cases where the product is deemed faulty or not as described, we will cover the shipping charges for the return. However, the responsibility of shipping the product back to us lies with the customer.
Shipping for Exchange of Product
If you wish to exchange a product, the shipping costs for the replacement will be solely borne by the customer. We will ensure that your new selection is promptly dispatched with the same care and attention to detail.
Exchange Only Within 3 Days of Receiving
For exchanges, please notify us within three days of receiving your jewelry. We want to ensure you have ample time to inspect and choose an alternative piece that suits your preferences.
At Al-Nishat Jewellery, we are dedicated to providing you with the finest craftsmanship and impeccable service. Our return policy is designed to maintain the trust and satisfaction of our valued customers. If you have any questions or require assistance with your return, please do not hesitate to contact our customer support team.
We're here to clarify any questions you have. Just reach out, and our dedicated team at Al-Nishat Jewellery will provide you with all the answers you need to make your jewelry choices with confidence.